Privacy Policy

Welcome to Haircut at Home. We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our website, mobile application, and grooming services (collectively, the "Platform").

1. Information We Collect

We collect information to provide a seamless, secure, and personalized grooming experience.

• Account & Booking Information: Full name, phone number, email address, and account passwords.
• Location & Address Data: Precise service locations (Home, Office, or customized pin drops) required to dispatch our Luxury Vans or In-Home stylists.
• Payment Information: Transaction details are securely processed by our third-party payment gateway (Stripe). We do not store your full credit card details on our servers.
• Franchise Application Data: For business partners, we collect occupational background, target territories, and available capital via our Franchise portal.
• Device & Usage Data: IP addresses, browser types, and interaction metrics with our Platform to improve user experience.

2. How We Use Your Information

• To process bookings, assign stylists, and navigate to your chosen location.
• To send booking confirmations, OTPs, ETA updates, and payment receipts.
• To verify the identity of both customers and stylists to ensure a safe environment.
• To process franchise applications and coordinate business expansion.
• To provide customer support and resolve disputes.

3. How We Share Your Information

We do not sell your personal data. We only share it under the following circumstances:

• With Service Professionals: We share your first name, service address, and booked services with your assigned stylist/franchisee strictly for the purpose of fulfilling your appointment.
• With Service Providers: We securely share data with trusted third parties who assist us in operating our platform, such as payment processors (Stripe), cloud hosting providers, and SMS notification services.
• For Legal Reasons: We may disclose your information if required by law, regulation, or a formal request from government authorities.

4. Trust and Safety (Location & Communications)

Because our services occur at your personal premises or inside our mobile fleet:

• Masked Communications: Calls or messages between you and the stylist may be routed through our platform to protect both parties' personal phone numbers.
• Live Tracking: Stylist location data is tracked to provide you with accurate ETAs and ensure safety.

5. Data Security and Retention

We implement industry-standard security measures (including encryption and secure database architecture) to protect your data from unauthorized access. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

6. Your Rights

• Access, update, or correct your personal data through your Profile dashboard.
• Request the deletion of your account and associated data.
• Opt-out of promotional marketing communications.